Help centre

Questions? Straight answers.

Everything about pricing, our no-ads promise, features and apps. Can't find it? Email us and a human will reply.

Pricing & ads

None. Not in the member app, not in the guard app and not on the dashboard.

  • We are paid by societies through a small subscription, so we never need to sell your residents' attention.
  • No banners, sponsored offers or "partner deals" appear anywhere in the product.
  • We never share resident data with advertisers.

One simple price: ₹14 per flat per month, for every feature.

  • Billing starts at a minimum of 20 flats.
  • Use the price calculator to see your exact amount.

No. There are no Basic, Pro or Premium tiers.

  • A 20-flat building and a 1,000-flat township get exactly the same features.
  • You only pay for the number of flats.
  • New features are added for every society at no extra cost.

Subscriptions are handled at the society level:

  • The society manager or chairman arranges the subscription payment.
  • Payment is made to MySafeSociety, not collected from individual residents.
  • Residents use the platform at no direct cost to themselves.
  • Payment proof can be uploaded during registration for verification.

Account & access

A complete, ad-free society management platform for residential complexes across India. It covers:

  • Visitor management with photo logging and resident approval
  • Maintenance billing and payment tracking
  • Society notices, announcements and a community forum
  • Guard management with a dedicated mobile app
  • Family member, vehicle, parking and pet registries
  • Income and expense ledger for society finances

Account creation depends on your role:

  • Residents: your society manager creates your account, or you register via the invite link they share.
  • Society managers: register at Get started to create and manage your society.
  • Guards: created by the society manager with their own login.
  • Your society must be registered before residents can join.

Password reset steps:

  • On the login page, click "Forgot Password" and enter your registered email.
  • You will receive a password reset link within a few minutes.
  • Check your spam folder if the email does not arrive.
  • If you still cannot sign in, contact your society manager or our support team.

Yes, joint occupancy is fully supported:

  • One member is the primary account holder for the flat.
  • Additional family members can be added under "Family Members".
  • Each family member can have their own details, including blood group and emergency contact.
  • Phone number visibility can be controlled individually.

Features

The visitor flow is fully digital:

  • The guard logs the visitor's name, photo, purpose and destination flat at the gate.
  • The resident gets a push notification and approves or rejects the entry.
  • Every entry is stored with timestamps for audit and security review.
  • Regular visitors (maids, vendors) can be pre-approved to skip daily approval.

Maintenance is managed by the society administrator:

  • The manager creates charges per flat or as a flat rate for all flats.
  • Members upload payment proof (a receipt image) through their portal.
  • The admin reviews and marks payments as accepted.
  • Payment history and pending dues are visible to both member and manager.

Yes, the platform supports multi-society management:

  • Superadmin accounts can create and oversee multiple societies.
  • Each society has its own manager, flats, members and financial records.
  • Data is fully isolated between societies.
  • The superadmin dashboard shows an overview of all registered societies.

Visitor records are retained for society security and audit:

  • Entry and exit times are recorded automatically.
  • Visitor photos are stored securely in the society's records.
  • Society managers can view all historical visitor logs.
  • Retention follows our Privacy Policy; contact us for deletion requests.

Privacy & security

Security is a top priority:

  • All data is transmitted over encrypted HTTPS connections.
  • Passwords are hashed and never stored in plain text.
  • Role-based access means residents only see what they should.
  • Your phone number can be hidden from other residents.
  • We never sell your personal data, and we never use it for advertising.

Yes, contact privacy is built in:

  • In your profile settings, enable "Hide Contact Number".
  • Other residents will see a masked number (e.g. 98765*****) in the directory.
  • Guards and managers keep full access for emergencies.
  • You can toggle this setting any time.

Mobile apps

Both apps are on the Google Play Store:

  • Member app: approve visitors, track maintenance, read notices and join the forum.
  • Guard app: log visitor entries, view the resident directory and manage gate access.
  • Search "MySafeSociety" on Google Play, or use the links on our home page.

Our mobile apps are Android-only for now:

  • The member and guard apps are on Google Play for Android 8.0+.
  • An iOS version is on our roadmap.
  • Meanwhile, residents can use the web portal in any browser.
  • The web portal is fully mobile-friendly and works on iPhones.
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